Privacy Statement

wGrow, a Singapore-based company, is dedicated to safeguarding your privacy and developing technology that provides a secure and powerful online experience. This Privacy Statement pertains to the wGrow website and governs data collection and usage. By using the wGrow website, you agree to the data practices described in this statement.

Collection of Personal Information

wGrow gathers personally identifiable information such as your email, name, home or work address, and phone number. Additionally, wGrow collects anonymous demographic information not unique to you, like your postal code, age, gender, preferences, interests, and favorites.

Information about your computer hardware and software is also automatically collected by wGrow, including your IP address, browser type, domain names, access times, and referring website addresses. This data is used to maintain service quality, operate the wGrow service, and generate general statistics about the use of the wGrow website.

Please note that disclosing personally identifiable information or personally sensitive data through wGrow public message boards may lead to the collection and use of this information by others. wGrow does not read any of your private online communications and encourages you to review the privacy statements of websites you choose to link to from wGrow to understand how they collect, use, and share your information. wGrow is not responsible for the privacy statements or other content on websites outside of the wGrow and wGrow family of websites.

Use of Personal Information

wGrow collects and utilizes your personal information to operate the wGrow website and deliver the services you request. wGrow also employs your personally identifiable information to inform you of other products or services available from wGrow and its affiliates. wGrow may contact you through surveys to conduct research about your opinion of current services or potential new services that may be offered.

wGrow does not sell, rent, or lease its customer lists to third parties. Occasionally, wGrow may contact you on behalf of external business partners about a particular offering that may interest you. In these cases, your unique personally identifiable information (email, name, address, phone number) is not transferred to the third party. Furthermore, wGrow may share data with trusted partners to help perform statistical analysis, send email or postal mail, provide customer support, or arrange deliveries. All such third parties are prohibited from using your personal information except to provide services to wGrow, and they are required to maintain the confidentiality of your information.

wGrow does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

wGrow monitors the websites and pages our customers visit within wGrow to determine the popularity of wGrow services. This data is employed to deliver customized content and advertising within wGrow to customers whose behavior indicates an interest in a particular subject area.

wGrow websites will disclose your personal information, without notice, only if required by law or in good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on wGrow or the site; (b) protect and defend the rights or property of wGrow; and, (c) act under exigent circumstances to protect the personal safety of users of wGrow, or the public.

Use of Cookies

The wGrow website uses "cookies" to help personalize your online experience. A cookie is a text file placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. They are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie.

One of the primary purposes of cookies is to save you time by providing a convenience feature. For example, if you personalize wGrow pages or register with wGrow site or services, a cookie helps wGrow recall your specific information on subsequent visits, simplifying the process of recording your personal information like billing addresses, shipping addresses, and so on. When you return to the same wGrow website, the information you previously provided can be retrieved, allowing you to easily use the wGrow features that you customized.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. However, declining cookies may hinder your ability to fully experience the interactive features of the wGrow services or websites you visit.

Security of Personal Information

wGrow secures your personal information from unauthorized access, use, or disclosure. wGrow protects the personally identifiable information you provide on computer servers in a controlled, secure environment, shielded from unauthorized access, use, or disclosure. When transmitting personal information (such as a credit card number) to other websites, it is safeguarded through encryption, like the Secure Socket Layer (SSL) protocol.

Changes to this Statement

wGrow will occasionally update this Privacy Statement to reflect company and customer feedback. wGrow encourages you to periodically review this statement to stay informed about how wGrow is protecting your information.

Contact Information

wGrow welcomes your comments regarding this Privacy Statement. If you believe that wGrow has not adhered to this statement, please contact wGrow at [email protected]. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Singapore-specific Information

As a Singapore-based company, wGrow adheres to the guidelines and regulations set by the Personal Data Protection Commission (PDPC) of Singapore, ensuring compliance with the Personal Data Protection Act (PDPA). The PDPA provides a framework for the protection of personal data in Singapore and sets out the standards for the collection, use, disclosure, and care of personal information.

In compliance with the PDPA, wGrow has appointed a Data Protection Officer (DPO) responsible for overseeing the company's data protection policies, practices, and procedures. The DPO ensures that wGrow remains in compliance with the PDPA, and any concerns or inquiries related to data protection can be directed to the DPO at [email protected].

International Transfers

While wGrow is a Singapore-based company, it may engage in the transfer of personal data across borders to serve its customers better. In such cases, wGrow is committed to ensuring that your personal data is protected and treated securely, adhering to the applicable data protection laws and regulations. wGrow will take appropriate measures to ensure that any international transfers of personal data are carried out with the necessary safeguards, including but not limited to using data transfer agreements and engaging in partnerships with trusted service providers.

Data Retention

wGrow retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The retention period may vary depending on the nature of the information and the purposes for which it was collected.

When your personal information is no longer required, wGrow will securely delete or anonymize the data. In some cases, the data may be retained in an aggregated and non-identifiable form for statistical analysis and research purposes.

Your Rights

As a user of wGrow's services, you have certain rights concerning your personal information under the applicable data protection laws. These rights may include the right to access, correct, or delete your personal information, as well as the right to object to or restrict the processing of your data.

To exercise any of your rights or if you have any questions about wGrow's data protection practices, please contact the Data Protection Officer at [email protected].

Withdrawal of Consent

You may withdraw your consent to the collection, use, and disclosure of your personal information at any time, subject to legal and contractual restrictions. To withdraw your consent, please contact the Data Protection Officer at [email protected]. Please note that withdrawing your consent may affect the services that wGrow can provide to you.

Updating Your Information

It is important that the personal information wGrow holds about you is accurate and up-to-date. You are encouraged to inform wGrow of any changes to your personal information by contacting the Data Protection Officer at [email protected].

Complaints and Dispute Resolution

If you have any concerns or complaints about how wGrow has handled your personal information, please contact the Data Protection Officer at [email protected]. wGrow is committed to resolving any disputes in a timely and fair manner.

If you are not satisfied with the resolution provided by wGrow, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.

Third-Party Websites

The wGrow site may contain links to other websites that are not operated or controlled by wGrow. wGrow is not responsible for the content, privacy practices, or policies of these third-party websites. Users are advised to review the privacy policies of any third-party websites they visit before providing any personal information.

Children's Privacy

wGrow's services are not intended for use by children under the age of 13. wGrow does not knowingly collect personal information from children under 13. If you believe that wGrow has inadvertently collected personal information from a child under the age of 13, please contact the Data Protection Officer at [email protected] so that the necessary steps can be taken to delete such information.

Updates to the Privacy Statement

wGrow reserves the right to update or amend this Privacy Statement at any time. Changes to the Privacy Statement will be posted on the wGrow site, and the "Last Updated" date at the top of the Privacy Statement will be revised. Users are encouraged to review the Privacy Statement periodically to stay informed of any changes.

Contact Us

If you have any questions or concerns regarding this Privacy Statement or wGrow's data protection practices, please contact the Data Protection Officer at [email protected].