Q: Do you manage the hosting, backup, and disaster recovery?
A: Yes. We have business application servers which we manage and maintain for business level applications. We provide backup (local or offsite) to data and applications, and we can even build up secondary live application with data and codes sync automatically. Disaster recovery is available 7/24 for applications managed by us.
Q: Do you have support and enhancements for existing systems?
A: Yes we do. Condition is you own the source codes, and have the rights to edit it further. The database must be open to us as well.
Q: How is your costing like?
A: We charge based on the project scope. It will only be accurate when we have your full project details. Don't hesitate to contact us for a discussion.
Q: Can I migrate my existing applications to your platform?
A: Yes. But we must check your existing technology and environment. Right now we can only support .NET and PHP programs.
Q: How long will you take to complete one project deployment?
A: Still this depends on project scope. We execute projects with 4 stages: Proposal -> Prototype -> Development -> UAT, then Go Live, Project Warranty and Support. Typical execution process takes about 2 to 3 months. Longer than that, we normally recommend customers to break the projects into phases.
Q: Do you offer manpower for onsite project executions?
A: Yes. Costing will be slightly higher. We did that for some highly confidential projects as requested by customers.
Q: How do you handle data security and application security?
A: We perform several layers of security: Encrypt users details; Encrypt key tables selected columns (even IT engineer cannot read the contents after encryption); Enforce SSL for web communications; Our system is PDPA compliance.
Q: Can you integrate with other existing or legacy systems?
A: As long as the data can be exported and imported, then we can integrate. There are many ways to perform integration: texts files, csv, Excel, web services (most commonly used), and Windows Services (automation to execute the data integration).
Q: Can we claim PIC/ICV for our projects?
A: Yes. All custom made solutions can be claimed. Subject to approval from related agencies.